Frequently asked questions

The Balm of Gilead is a faith-inspired skincare and wellness brand focused on restoring, soothing, and nurturing the skin through clean, intentional, and botanically powered ingredients. Every product is crafted with prayer, purpose, and purity.

At this time, we offer shipping within the United States. International shipping may be added in the future.

Yes. We do not test on animals, and our ingredients are ethically sourced.

Our brand is rooted in Scripture, holistic healing, and the belief that God has provided everything we need in nature. Each product is created with reverence, intention, and gratitude.

In most cases, yes — but if you are currently using a prescription medication, it’s best to confirm with a healthcare professional.

Our products are made in Ohio. Each product is handcrafted in small, intentional batches to ensure purity, freshness, and quality. We focus on prayerful preparation and natural excellence.

Some products contain artificial fragrances. Baby Sugar and Deacon both contain artificial fragrances as well as essentials oils. These were some of my first lotions and very big sellers. Keep in mind, not all essential oils are pleasant to everyone. I have customers allergic to Lavender and some hate the smell of peppermint. So, I try to make products that everyone can enjoy. 95% of my products are all natural but I have made some exceptions for some customers.

Do not use Pain cream on broken or irritated skin. We recommend applying to clean, gently patted-dry skin. For open areas, allow a few minutes after cleansing and apply lightly. If irritation occurs, discontinue and consult a professional.

Yes — our formulas are natural and gentle. However, because every pregnancy is unique, we advise checking with your healthcare provider if you have concerns.

We stand behind the integrity of our products. If you experience an issue, please contact us within 7 days so we can assist you with a solution.

We occasionally offer seasonal promotions, bundles, and loyalty discounts. Be sure to subscribe to updates for announcements.

The name comes from Scripture, representing divine healing, restoration, and God’s provision. It symbolizes our mission to offer products that bring comfort and care through nature’s gifts.

Most of our formulas are plant-based. If a product contains beeswax or other natural but non-vegan ingredients, it will be clearly listed.

You can reach us anytime through our phone or via email. We respond promptly and are committed to customer care rooted in kindness and integrity.

At this time, we do not offer custom blends, but each product is crafted with versatility in mind to meet a range of skin needs.

Natural oils can naturally soften or melt in warm temperatures. If this happens, shake or stir the product and simply place the jar in a cool area—or refrigerate it for a few minutes—to restore firmness. If the product separates, just stir it until it is fully incorporated again. The quality, effectiveness, and integrity of the product remain the same.

We never use: • Steroids • Parabens • Sulfates • Petroleum • Artificial dyes • Harsh preservatives Our approach is gentle, clean, and holistic.

Because we use natural ingredients and no harsh preservatives, most products last 6–12 months. Avoiding heat and keeping jars sealed helps maintain freshness.

We accept all major payment methods, including: • Debit and credit cards (Visa, Mastercard, American Express, Discover) • PayPal • Apple Pay • Google Pay • Shop Pay • Secure checkout options available through our online store All payments are processed safely and securely to protect your information.

If your package appears lost, delayed, or arrives damaged, please contact us right away. We will assist you with tracking or arranging a replacement when appropriate. For faster support, include: • Your order number • The name on the order • Any photos of the damaged item or packaging (if applicable) We’re here to help ensure you receive your products safely and promptly.

Shipping costs are calculated at checkout based on your location and the shipping method you choose. We aim to keep shipping affordable and transparent. Any available promotions—such as free shipping over a certain order amount—will be automatically applied at checkout.

We offer standard and expedited shipping options at checkout. Delivery times vary based on your location and the shipping method selected: • Standard Shipping: Typically arrives within 3–7 business days. • Expedited Shipping: Typically arrives within 2–3 business days. Once your order ships, you will receive a tracking number so you can follow your package’s progress. Delivery times may vary during holidays or high-volume seasons.

Yes — our products are made with gentle, natural ingredients and are generally safe for children, sensitive skin, and expectant or breastfeeding mothers. Because every individual is unique, we always recommend: • Patch-testing a small amount on the skin first • Consulting your healthcare provider if you have specific medical concerns or sensitivities Our formulas are crafted with care to be soothing, clean, and family-friendly.

Once your order ships, a tracking number will be emailed to you. Use it to monitor your shipment in real time.

Yes. If for some reason you can not use the product, you can return for refund

Products must be returned within 30 days of purchase for refund